Associate Manager, Merchant Helpdesk

3 weeks ago


Bengaluru, Karnataka, India PhonePe Full time
Job Description

Key Deliverables:

- Drive process improvements and resolve key merchant support challenges
- Monitor operational tasks, team metrics, and ensure regulatory alignment
- Oversee team performance including in-house and outsourced operations
- Implement tools and frameworks to improve merchant satisfaction and efficiency

Role Responsibilities:

- Manage and enhance merchant complaint resolution workflows
- Collaborate with cross-functional teams for training and analytics
- Lead team development through performance and learning initiatives
- Ensure a cohesive and customer-centric helpdesk environment
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