TCS Bengaluru is Hiring for Helpdesk Manager
3 weeks ago
Location - TCS Bengaluru
Desired Experience Range - 10 to 12 years
Only Work from Office (No Hybrid, No Remote, No Work from Home)
Shift Timing : Should be comfortable with night & Rotational Shifts on 24*7 basis
Minimum 15 years of regular, full-time education ( 10 + 2 + 3 )
Graduate in any discipline can apply
Overview :
The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available.
Knowledge & Experience :
- Excellent understanding of various processes of core HR Operations and Voice, Emails and Chat Operations (Must have)
- Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US Employees
- Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc.
- Good understanding of various HR Systems/ applications
- Basic understanding of MIS
- Good understanding of Quality Methodology and tools
- Good understanding of Service level agreements and contractual compliance requirements
- Should have good Excel and Presentation skills
- Should have excellent client and stakeholder management skills
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