TCS Bengaluru is Hiring for Helpdesk Manager

2 days ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time

TCS Bengaluru is Hiring for Helpdesk Manager

Location - TCS Bengaluru

Desired Experience Range - 10 to 12 years

Only Work from Office (No Hybrid, No Remote, No Work from Home)

Shift Timing : Should be comfortable with night & Rotational Shifts on 24*7 basis

Minimum 15 years of regular, full-time education ( 10 + 2 + 3 )

Graduate in any discipline can apply

Overview :

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available.

Knowledge & Experience :

- Excellent understanding of various processes of core HR Operations and Voice, Emails and Chat Operations (Must have)

- Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US Employees

- Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc.

- Good understanding of various HR Systems/ applications

- Basic understanding of MIS

- Good understanding of Quality Methodology and tools

- Good understanding of Service level agreements and contractual compliance requirements

- Should have good Excel and Presentation skills

- Should have excellent client and stakeholder management skills

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