Associate- Helpdesk Support

2 days ago

Bengaluru, Karnataka, India Aayuv Technologies Full time ₹ 2,74,000 - ₹ 4,00,000 per year
  • Position: Associate- Helpdesk Support
  • Location: Bangalore
  • Reporting to: Manager
  • Salary Range: 2.74LPA- 4LPA

Overview:

As an Associate- Helpdesk Support, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and ensuring their overall satisfaction with our services.

Responsibilities:

  1. On-site Support: Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment, and ensuring that all systems are functioning effectively.
  2. Assist Senior Employees: Provide personalized support to senior employees, addressing their specific needs and concerns promptly and professionally.
  3. Query Management: Manage and resolve queries from employees, including technical issues, software applications, and general inquiries.
  4. Health Checks Support: Provide support during health checks on weekends for employees, ensuring a seamless process and addressing any technical issues that may arise.
  5. Documentation: Maintain accurate records of support tickets, resolutions, and any other relevant information for future reference.

Career Opportunities & Benefits:

Enjoy attractive compensation, incentives, Medical, fitness-sponsored benefits like Gym, Yoga, Zumba and other membership benefits

Key success metrics for this role:

  • Audit Cycle
  • VIP Appointments Experience
  • Handling the region appointments and reports (Based on requirement)
  • Managing the relationship and operations with the vendor.

Must have Skills:

  • High school diploma/Graduation
  • Strong analytical and organizational skills.
  • Excellent communication and listening skills.
  • Ability to work under pressure.
  • Strong computer proficiency.
  • Must be detail and solutions-oriented.
  • Well versed in MS office suite such as word, excel and PowerPoint presentation

  • Helpdesk Associate

    1 week ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID 290389NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore Karn xc4 x81taka IN-KA India ...

  • Helpdesk Associate

    4 days ago

    Bengaluru, Karnataka, India NTT Communications Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Req ID: 321345 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN). Provide L1 technical guidance...

  • Helpdesk Associate

    4 days ago

    Bengaluru, Karnataka, India NTT Global Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Req ID: 319663 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karnātaka (IN-KA), India (IN)....

  • Helpdesk Associate

    7 days ago

    Bengaluru, Karnataka, India NTT Data Full time

    Job DescriptionReq ID:329704NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karntaka (IN-KA), India...

  • Helpdesk Associate

    4 days ago

    Bengaluru, Karnataka, India NTT Data Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Date: Location:Company: Req ID: 321345 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN). ...

  • Helpdesk Associate

    4 days ago

    Bengaluru, Karnataka, India NTT Data Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Date: Location:Company: Req ID: 319663 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karnātaka...

  • Helpdesk Senior Associate

    4 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID 299869NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Bangalore Karnxc4x81taka IN-KA India IN Roles...

  • Helpdesk Senior Representative

    4 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Requirements Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate Good communication skills with 6 months of international calling experience Good comprehension writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description Provide L1...

  • Helpdesk Senior Associate

    4 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID 289238NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Associate - Technical Troubleshooting to join our team in Bnagalore Karnxc4x81taka IN-KA India IN ...

  • IT Helpdesk

    3 weeks ago

    Bengaluru, Karnataka, India Supreme Components International Full time

    Supreme Components International (SCI) is looking for a fast-thinking, technically sharp, and detail-oriented professional to join our team as an IT Helpdesk & Business Operations Support Executive. This is not a typical IT Helpdesk job. Yes, you'll be the first responder for internal IT issues, but you'll also handle Excel-based operational workflows, such...