Helpdesk Associate

Helpdesk Associate - ITSM

Req ID: 336707

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• Coordination with customers and other stakeholders to obtain required information and facilitate request for change processing
• Data collection and analysis
• Adherence to standardized documentation requirements and procedures
• Manages change requests, ensuring changes follow defined process and comply with requirements
• Assists in the review of schedule of changes to identify time, conflicts, and risks associated with requested change
• Assists in the monitoring, review, and approval of change requests to ensure they meet the established completion criteria and processes
• Maintain change log, change schedule, history, and documentation for network changes utilizing authorized tracking and documentation tools
• Represents the changes in CAB meetings to get the changes approved
• Work in a fast-paced environment with ability to turn items around in a quick manner
• Perform, oversee, and maintain a high volume of change tickets and their status on a daily basis
• Liaise with all necessary parties to coordinate change approvals
• Maintains procedures, policies and other documentation relating to Change Management, making use of the knowledgebase module within ServiceNow.
• Ensures defined change management processes are adhered to and where appropriate implements options to address non-conformance
• Produce reports related to Change Requests on a daily basis

Requirement:

• Must have a minimum of 2 years of professional experience
• Experience in ITSM tool, Service Now experience would be a plus
• Excellent communication skills
• Basic understanding of networks and devices
• Bachelor's degree or equivalent experience
• ITIL Foundation Certification would be a plus
• Ability to understand and adhere to policies, processes, and procedures
• Demonstrated self-starter with ability to independently resolve problems
• Ability to maintain a professional and courteous manner in difficult situations
• Ability to maintain high quality work to manage multiple critical projects
• Ability to perform and participate in a team oriented environment
• Ability to communicate effectively with a diverse group of users, both oral and written
• Excellent customer service skills and demeanor
• Flexible to work in 24/7 environment

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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