Helpdesk Senior Associate

3 days ago

Bengaluru, Karnataka, India IDESLABS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Helpdesk Senior Associate to join our team in Bangalore. The ideal candidate will have 3-5 years of experience and strong troubleshooting skills, with the ability to work independently within a diverse global team.

Roles and Responsibility

  • Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
  • Record, update, and escalate support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users.
  • Collaborate with internal IT Teams on system testing, integration, and maintenance.
  • Engage in discovering new IT business tools to support our business users and internal IT Team.
  • Suggest, evaluate, and implement process and technology improvements.

Job Requirements

  • Strong troubleshooting skills, bug finding, and resolution abilities.
  • Ability to work independently within a diverse global team.
  • Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).
  • Familiarity with First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc., and Desktop Support.
  • Knowledge of ITIL Concepts and Processes.
  • Proficiency in Microsoft Applications like MS Visio, MS Excel & MS PowerPoint, etc.

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