Helpdesk Senior Associate
5 days ago
We are looking for a skilled Helpdesk Senior Associate to join our team in Bangalore. The ideal candidate will have 3-5 years of experience and strong troubleshooting skills, with the ability to work independently within a diverse global team.
Roles and Responsibility
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, update, and escalate support issues to the next level in a timely manner.
- Support all IT onboarding activities for end-users.
- Collaborate with internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and internal IT Team.
- Suggest, evaluate, and implement process and technology improvements.
Job Requirements
- Strong troubleshooting skills, bug finding, and resolution abilities.
- Ability to work independently within a diverse global team.
- Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).
- Familiarity with First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc., and Desktop Support.
- Knowledge of ITIL Concepts and Processes.
- Proficiency in Microsoft Applications like MS Visio, MS Excel & MS PowerPoint, etc.
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