NTT Data-Helpdesk Associate-MAc Support

2 days ago

Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

NTT Data -Hiring for MAC support - Bangalore Location

Requirements:

  • Helpdesk Sr. Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B. Tech/B.E or any other technical degree preferred
  • Good communication skills with minimum 1 year of international calling experience
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • Work from office is mandatory
  • Familiarity with latest macOS
  • Experience in handling Apple workstations (MacBook, iMac etc.)
  • Experience in supporting Apple device (MacBook, iMac).

Job description:

  • Provide L1technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures.
  • Apple Device Support Certification (Added advantage).

Perks and Benefits

* Cab Facilities

* Health Insurance

* Wellness programs

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