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Customer Technical Problem Solver

2 weeks ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Support Specialist

The primary role of a Support Specialist involves managing technical issues for customers.

We are seeking an experienced Support Specialist to own, investigate, and resolve complex customer technical problems while providing expert advice to the customer, collaborating with and across teams using troubleshooting tools and best practices.

Main Responsibilities:
  • Familiarity with Microsoft 365 and SharePoint integration with Teams.
  • Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments.
  • Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
  • Engaging with engineering teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.
  • Experience supporting the M365 suite of products and troubleshooting web and desktop applications.
Required Skills:
  • Proven experience as a Support Specialist or similar role. Strong problem-solving, debugging, and troubleshooting skills.
  • Good knowledge on Education tenant apps such as assignments, class notebooks, and School data sync.
  • Excellent communication and customer service abilities.
  • Familiarity with helpdesk ticketing systems and escalation procedures.