
Technical Problem Solver
4 days ago
Key to the smooth operation of our teams is a highly skilled Service Engineering Specialist. This role plays a crucial part in ensuring that technical issues are resolved efficiently and effectively.
This position involves supporting technical experts in solving complex Service Now tasks, with a focus on main bearing related tasks. The specialist will also be responsible for authoring documents in Teamcenter and Windchill, creating and maintaining failed component information, and updating management about new potential serial defects.
The successful candidate will work closely with a globally responsible team of technical experts within Global Service Engineering. They will be the focal point of contact for technical issues between local business units and central business units, assigning tasks along the technical support process and collecting information about mechanical components of wind turbines.
In addition to these key responsibilities, the Service Engineering Specialist will identify and report potential serial issues, evaluate risk potential, budget, and schedule necessary activities related to major non-conformities. They will also support local business units in developing sustainable solutions regarding mechanical problems with distinctive technical expertise.
To be successful in this role, you will need:
- At least 6-8 years' experience in Mechanical drive trains and roller bearing (design and development, evaluation of fault conditions, error analysis)
- Proven experience in project coordination or similar role
- Strong analytical and data manipulation skills in Excel
- Strong organizational and time management skills, prioritizing tasks effectively
- Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
- Understanding of technical background
- Bachelor's degree in Mechanical engineering
- Excellent Communication skills
- Ability to work independently
- Knowledge in Teamcenter PLM, Windchill PLM, SAP, troubleshooting, Microsoft Office Suite, especially Word and Excel
- Valid GWO is good-to-have including work at height
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