
Customer Support Engineer: Technical Problem-Solver
1 day ago
We are seeking a highly skilled technical professional to fill the role of Customer Support Engineer. The ideal candidate will possess strong communication skills, excellent spoken and written English language abilities, and the capacity to effectively engage with customers to gather information efficiently.
The successful candidate will also have demonstrable problem-solving skills, the ability to collaborate across teams, and a solid understanding of e-commerce platform concepts and procedures, including online services, order-to-cash operations, and general billing and commerce systems processes.
Additionally, they will have a technical aptitude sufficient to develop an understanding of cloud computing platforms and architectures, as well as online account/login troubleshooting skills and exploratory learning capabilities.
This is a critical role that requires providing business-critical support to customers worldwide through various support offerings.
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Develop and maintain in-depth knowledge of cloud computing platforms and architectures.
- Stay up-to-date with industry trends and emerging technologies.
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