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Senior Technical Support Analyst
3 weeks ago
Job Summary:
We are seeking a highly skilled IT Operations Specialist to join our organization.
The ideal candidate will have a strong background in IT, with experience in asset management, networking, and hardware/software support.
Key Responsibilities Include:
- Responding to and resolving technical issues reported via phone, email, or chat
- Diagnosing hardware/software problems and performing installations, configurations, and updates
- Providing remote support and troubleshooting using remote desktop tools
- Managing network devices and administering firewall settings to ensure security
- Maintaining detailed records and generating reports using productivity software
- Offering support for login issues, password resets, and general account management
- Educating users on IT policies and best practices
- Coordinating with vendors for hardware/software procurement and technical support
Required Skills And Qualifications:
To be successful in this role, you must possess:
- A Bachelor's degree in IT, Computer Science, or a related field
- 2+ years of experience in IT asset management, Networking, hardware/software support
- Strong organizational and project management capabilities
- Proficiency in troubleshooting tools and remote support platforms
Our Organization Offers A Dynamic Work Environment Where You Can Grow Your Skills And Contribute To Our Mission Of Building Effective Data-Driven Strategies. We Encourage Motivated Professionals To Apply For This High-Impact Challenge.
