Technical Excellence Lead

We are seeking a seasoned Senior Technical Program Manager to join our Platform Engineering team. This is a critical role in delivering exceptional customer experiences through world-class program execution.

This TPM will be responsible for driving and orchestrating program execution, ensuring seamless alignment across product, design, engineering, and cross-functional teams to deliver high-impact outcomes. In an AI-driven landscape, you'll focus on eliminating execution roadblocks, managing risks, enhancing efficiency, and driving delivery excellence with a strong lens on scalability, reliability, and business outcomes.

We seek a self-driven, detail-oriented TPM with strong technical depth who thrives on solving complex engineering challenges, champions quality, and brings a collaborative, hands-on leadership style to cross-functional teams. Your expertise should include modern practices in the AI-enabled world that demands not just technical execution but systems thinking, trust-building, strategic alignment, and driving impactful business outcomes in an accelerated way.

• Drive the delivery and execution of platform engineering roadmap by partnering with engineering, product, design, QA, DevOps, and other cross-functional teams.
• Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations.
• Drive AI-first program thinking by grounding decisions in metrics, facts, and structured narratives to ensure strategic alignment.
• Identify dependencies (cross-stream) and risks early and mitigate them before they become a crisis.
• Ensure smooth execution of complex programs or programs with cross-stream dependencies.
• Facilitate technical discussions around architectural trade-offs, scaling challenges, and system performance to unblock teams.
• Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic environment.
• Periodically drive the health of the systems, Operational Readiness, and Incident Response Management.
• Work closely with engineering leaders to define, implement, standardize, and continuously evolve practices.

• Minimum 8-10 years of experience in TPM roles, preferably in an enterprise SaaS/Cloud architecture.
• Skilled and experienced in driving large-scale platform engineering initiatives involving cross-functional teams, multiple stakeholders, and high business impact.
• Past experience in establishing and driving engineering productivity metrics and transformation.
• Ability to manage fast-changing priorities and bring clarity to ambiguity, common in AI development cycles.
• Strong technical foundation in:
• System Design and Architecture
• Distributed systems and microservices architecture
• API design principles (REST, GraphQL, gRPC)
• Performance, Scalability, and Security
• Knowledge of Authentication vs Authorization, and Enterprise Integrations
• SSO protocols (SAML, OAuth 2.0, OpenID Connect)
• Identity & Access Management (IAM) frameworks
• Multi-Factor Authentication (MFA) & Role-Based Access Control (RBAC)
• Just-in-time (JIT) provisioning and SCIM (System for Cross-domain Identity Management)
• Observability and Monitoring:
• Exposure to APM tools like Datadog.

• Structured problem solver who breaks down complex challenges into logical, actionable components.
• Strong product and business mindset with a clear understanding of the 'Why' behind initiatives, ensuring engineering efforts align with real customer needs and market opportunities.
• Proficient in leveraging AI tools and LLM-based solutions to enhance program efficiency, automation, and team productivity.
• Deep expertise in Agile and Lean methodologies, with experience driving their adoption across large-scale, cross-functional programs.
• Skilled in configuring and automating complex workflows and dashboards in project management tools like Jira, with proficiency in JQL.