
Technical Customer Support Specialist
4 days ago
Role Overview
Technical Support ProfessionalWe are seeking a highly skilled and motivated Technical Support Engineer to join our team. As a Technical Support Professional, you will be responsible for providing technical assistance to customers via voice calls.
About the Role:
- Provide technical support for basic troubleshooting issues
- Handle international customer queries via voice calls
- Ensure customer satisfaction with professional communication
- Follow standard operating procedures and escalation protocols
Key Responsibilities:
- To deliver high-quality technical support services to customers in a timely manner
- Responsible for troubleshooting technical issues over the phone or via other digital platforms
- Collaborate with cross-functional teams to resolve complex technical issues
Eligibility Criteria:
- Educational Qualifications: Any degree is required, however, graduation is mandatory.
- Professional Experience: Freshers can apply, we encourage new talent to join our team.
- Communication Skills: Excellent English communication skills are essential.
What We Offer:
- A competitive salary package including attractive incentives
- Ongoing training and growth opportunities
- A professional work environment and global exposure
Benefits of Working with Us:
- Paid Time Off (PTO)
- Mental Health Support
- Employee Discounts
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