Technical Support Specialist

10 hours ago

Aurangabad, Maharashtra, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000

Technical Support Expert

At the forefront of delivering exceptional customer experiences, we are seeking a skilled Technical Support Expert to drive post-sales success. With a strong background in B2B SaaS and extensive knowledge of network and security concepts, you will be responsible for handling complex technical inquiries and troubleshooting.

Key Responsibilities:

  • Support customers and partners on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement
  • Use diagnostic tools, scripts, and lab environments to replicate and resolve issues
  • Contribute to technical documentation, knowledge base, and troubleshooting guides
  • Collaborate with cross-functional teams to deliver the best customer experience possible
  • Serve as the voice of the customer internally by sharing insights and feedback

Requirements:

  • 5+ years of experience in a technical support or customer-facing engineering role
  • Strong understanding of network fundamentals, including switches, routers, and 802.1x/NAC
  • Working knowledge of Linux, VMware ESXi, and firewalls
  • Familiarity with vulnerability management and cybersecurity best practices
  • Empathetic communication skills and a passion for customer success

What We Offer:

  • Be part of a company at the forefront of cybersecurity and network visibility
  • Work remotely with a talented, collaborative global team
  • Direct impact on customer success and product growth
  • Fast-paced startup environment with room to grow and innovate

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