Desktop Technical Support Specialist

20 hours ago

Aurangabad, Maharashtra, India beBeeSpecialist Full time ₹ 6,00,000 - ₹ 12,00,000
Virtual Desktop Specialist

We are seeking a dedicated professional to join our team as a Virtual Desktop Specialist. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform.

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

Responsibilities:
  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
  • Participate in change management and implementation planning for VDI-related initiatives
  • Support onboarding and training for new users accessing the VDI environment
Requirements:
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM)
Preferred Skills:
  • 3+ years supporting end-user computing or VDI in enterprise environments
  • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments
  • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools
  • Working knowledge of FSLogix, profile redirection, and user data management
  • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
  • Familiarity with Jira or similar ticketing and ITSM platforms
  • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
  • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
  • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

  • Desktop Support Specialist

    2 days ago

    Aurangabad, Maharashtra, India beBeeDesktop Full time

    Job Title: Desktop Support EngineerWe are seeking a highly skilled and resourceful individual to join our team as a Desktop Support Engineer. This role is critical in providing technical support for end-users, managing hardware and software issues, and ensuring that IT systems are functioning efficiently.The successful candidate will have strong...

  • IT Technical Support Specialist

    21 hours ago

    Aurangabad, Maharashtra, India beBeeItSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking an experienced IT Support Professional to join our team as a Helpdesk Associate. In this role, you will be the primary point of contact for clients, providing prompt and effective assistance to resolve technical issues and support requests.Provide remote technical support via phone, email, or chat, addressing a wide range of...

  • Technical Support Specialist

    2 days ago

    Aurangabad, Maharashtra, India beBeeSupport Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will play a crucial role in ensuring the integrity of our system and providing exceptional service to our clients.The successful candidate will have a strong background in IT and...

  • Senior Technical Support Analyst

    2 weeks ago

    Aurangabad, Maharashtra, India beBeeITOperations Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Summary:We are seeking a highly skilled IT Operations Specialist to join our organization.The ideal candidate will have a strong background in IT, with experience in asset management, networking, and hardware/software support.Key Responsibilities Include:Responding to and resolving technical issues reported via phone, email, or chatDiagnosing...

  • Highly Skilled IT Support Professional Wanted

    1 day ago

    Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 50,00,000 - ₹ 80,00,000

    IT Support Specialist RoleWe are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a vital role in providing technical assistance and resolving issues related to hardware and software.The ideal candidate will possess strong analytical skills, excellent communication abilities, and a customer-focused...

  • Expert Technical Support Professional

    4 days ago

    Aurangabad, Maharashtra, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Technical Support SpecialistWe are seeking a Technical Support Specialist to deliver exceptional technical support for our data security and governance platform.Main ResponsibilitiesAct as the primary technical contact for high-value and designated accounts.Own critical cases end-to-end, ensuring SLA compliance and timely updates.Perform deep troubleshooting...

  • AV Support Specialist

    1 day ago

    Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 17,00,000

    Remote Support SpecialistThis is a great opportunity to join our team as a Remote Support Specialist. As a key member of the support team, you will play a critical role in delivering high-quality technical assistance to customers worldwide.

  • Technical Integration Specialist

    3 days ago

    Aurangabad, Maharashtra, India beBeeintegration Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Technical Integration SpecialistWe are seeking a skilled technical professional to join our team as an Integration Specialist. This role involves designing, implementing, and maintaining integration systems for clients.This key responsibility will be to analyze business requirements and identify the best solutions for integrating various systems,...

  • ITC Tech Support Engineer

    2 days ago

    Aurangabad, Maharashtra, India JLL Full time

    Job DescriptionWhat this job involves:About the roleWe are looking for a highly impactful & resourceful system administration professional to join us as IT Deskside Support Engineer to support Technology Solutions Team and help manage its infrastructure effectively and efficiently. The role is critical and would support infrastructure and managed services...

  • Fresher / Intern Desktop and Network Support

    4 weeks ago

    Aurangabad, Maharashtra, India KNK Ship Management Full time

    KNK Ship Management is a RPSL licensed marine recruiting agency based in Mumbai, India. We specialize in marine manning and management for shipping companies in India, while providing technical support for vessels. Role NameFresher / Intern Computers and Network supportResponsibilitiesThe responsible person will take care of the day-to-day tasks of...