Technical Support Specialist

1 day ago


Aurangabad, Maharashtra, India beBeeTechnical Full time US$ 80,000 - US$ 1,00,000

Job Title: Technical Support Specialist

We are seeking a highly skilled professional to provide technical support and services to our clients. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical expertise.

  • Provide technical assistance to customers via phone, email, or chat.
  • Work closely with the Engineering department to debug and resolve technical issues.
  • Communicate and coordinate feedback and inputs to the development team.
  • Troubleshoot technical issues with minimal support from the development team.

Requirements:

  • Bachelor's degree in computer science or information technology.
  • Experience with tech support for web-based business applications and mobile interfaces.
  • Working knowledge of Linux, Java, JavaScript (React), MySQL, AWS, and browser-based debugging.
  • Proficiency in JSON format, REST APIs, database queries, and logs.
  • Excellent interpersonal and communication skills.

Responsibilities:

  • Offer technical assistance to end-users, troubleshooting and resolving problems efficiently.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain procedural documentation for technical processes.
  • Implement process improvements to increase efficiency and productivity.
  • Stay up-to-date with industry trends and technologies to provide best-in-class support.


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