Service Delivery Lead
2 days ago
We are looking for a talented Senior Team Lead Client Support to join our team at Oracle Cerner. As a Senior Team Lead, you will be responsible for leading a team of associates who provide solution-related service request investigation, incident resolution, and application maintenance.
The ideal candidate will have excellent leadership skills, with the ability to plan and manage the operations of the team, manage production support ticket queues, create and maintain knowledge databases, and analyze incoming ticket data to identify opportunities to improve processes and increase productivity.
This is an exciting opportunity to work in a fast-paced environment, where you will be responsible for identifying trends and proposing solutions to mitigate client and solution delivery satisfaction issues, managing client expectations, and developing plans to exceed client expectations.
Responsibilities Include:
- Leading a team of associates who provide solution-related service request investigation, incident resolution, and application maintenance.
- Managing production support ticket queues.
- Creating and maintaining knowledge databases to support business processes and deliver efficient problem identification and resolution.
- Analyzing incoming ticket data to identify opportunities to balance resources, improve processes, and increase productivity.
- Identifying trends and proposing solutions to mitigate client and solution delivery satisfaction issues.
- Managing client expectations and developing plans to exceed client expectations.
-
IT Service Delivery Lead
3 days ago
Bengaluru, Karnataka, India Careernet Full timeAbout the Job:We are looking for an exceptional IT Service Delivery Lead to join our team at Careernet. As a key member of our leadership team, you will be responsible for ensuring the effective delivery of IT services across our organization.Key Accountabilities:Design and implement service integration strategies that enhance performance, minimize risk, and...
-
Global Service Delivery Lead
1 day ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob OverviewWe are seeking a highly experienced leader to oversee our real-time shift operation in the India Service Delivery Center. As a key member of the senior management team, this role will report directly to the Senior Director, Service Delivery, India.Main Responsibilities:Manage financial results of the India real-time shift, including...
-
Excellence in Service Delivery Lead
13 hours ago
Bengaluru, Karnataka, India Schneider Electric Full timeExcellence in Service Delivery LeadSchneider Electric is seeking a highly skilled Excellence in Service Delivery Lead to join our team. In this role, you will be responsible for driving Service Operations Excellence by leveraging expertise in CRM tools, business acumen of SE products, and team collaboration.The ideal candidate will have a strong...
-
IT Service Delivery Lead
6 days ago
Bengaluru, Karnataka, India Arm Full timeAbout the RoleThis position is responsible for overseeing the delivery of Identity and Office 365 services at Arm. The ideal candidate will lead a team of identity technical specialists, driving performance excellence and end-user experience. Key skills required include deep operational and management knowledge of Microsoft Identity Manager, as well as...
-
Technical Service Delivery Lead
7 days ago
Bengaluru, Karnataka, India Genpact Full time**Technical Service Delivery Lead Job:**We are looking for an experienced Technical Service Delivery Lead to join our team. As a key member of our technical service delivery team, you will be responsible for driving efforts to mitigate and restore business operations to normal.Main Responsibilities:Review Temporary Access requests and grant/revoke access as...
-
IT Service Delivery Manager
4 days ago
Bengaluru, Karnataka, India East Vantage Full timeJob Summary: We are seeking an experienced IT Service Delivery Manager to lead our Desktop Support team. The successful candidate will be responsible for managing the day-to-day operations of the team, ensuring timely and effective resolution of technical issues, and driving continuous improvement initiatives.Key Responsibilities:Lead and manage the Desktop...
-
IT Service Delivery Director
4 days ago
Bengaluru, Karnataka, India NTT DATA, Inc. Full timeJob DescriptionWe are seeking an experienced Technical Lead to join our Service Delivery organization. As a Senior Team Lead, Service Delivery Client Engineering, you will be responsible for driving remote support for various service delivery management activities.Your primary focus will be on first call resolution for Support Services and EUC services, as...
-
IT Service Delivery Director
5 days ago
Bengaluru, Karnataka, India IT AISA Full timeJob OverviewWe are seeking a highly skilled and motivated IT professional to lead our IT service delivery team. The successful candidate will be responsible for managing the end-to-end delivery of IT services, ensuring they meet defined service level agreements (SLAs) and key performance indicators (KPIs).Key ResponsibilitiesManage the end-to-end delivery of...
-
Delivery Lead
3 weeks ago
Bengaluru, Karnataka, India Emirates NBD Full timeCOMPANY INTRODUCTIONEmirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89...
-
IT Service Delivery Manager
5 days ago
Bengaluru, Karnataka, India IT AISA Full timeWe are seeking a highly skilled and motivated SDMIT to join our dynamic team. Service Delivery Management :- Manage the end-to-end delivery of IT services, ensuring they meet defined service level agreements (SLAs) and key performance indicators (KPIs). - Act as the primary point of contact for stakeholders regarding IT service delivery issues and...
-
Service Delivery Manager
6 days ago
Bengaluru, Karnataka, India Euromonitor Full timeWho we are Euromonitor International is the leading independent market research company; investigating and understanding what consumers want and need, helping businesses create products and services that cater to their preferences and trends. We are an organisation that champions flexibility, with opportunity to grow and be supported with continuous...
-
IT Service Delivery Manager
7 days ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeJob DescriptionWe are looking for a highly skilled IT Service Delivery Manager to lead our team at Tata Consultancy Services.About the Role:As an IT Service Delivery Manager, you will be responsible for managing our customer's network infrastructure, ensuring it operates efficiently and effectively. This includes overseeing the design, implementation, and...
-
Service Delivery Strategist
6 days ago
Bengaluru, Karnataka, India GE HealthCare Full timeJob DescriptionThe role of a Service Delivery Strategist at GE HealthCare involves leading cross-functional global teams to ensure the timely delivery of service product features, verification, and validation. This position requires communication with all functions within the organization and is involved in the full life cycle of products from definition to...
-
Service Delivery Director
7 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...
-
Service Delivery Executive
3 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeAbout the RoleThis is an exceptional opportunity to join ReSource Pro as a Director of Real-Time Operations in our India Service Delivery Center. As a key member of the senior management team, you will report directly to the Sr. Director, Service Delivery, India.The successful candidate will oversee the real-time shift operation, drive business growth,...
-
Manager, Service Delivery
3 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: [...]Key Details:- Designation: Manager, Service Delivery, India- Experience: 15 years with 7 years in Management- Work Location: Hebbal | Brookfield...
-
Manager, Service Delivery
3 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: LinkedIn: Details:Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate...
-
Kubernetes Engineer Lead
7 days ago
Bengaluru, Karnataka, India Delivery Centric Full timeJob Overview:We're looking for a skilled DevOps Operations Manager to join our team at Delivery Centric. As a DevOps Operations Manager, you'll be responsible for designing, implementing, and maintaining highly scalable, reliable, and secure cloud infrastructure on Google Cloud Platform (GCP).Responsibilities:Manage and administer Kubernetes clusters (GKE)...
-
Service Delivery Director
2 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...
-
Service Delivery Director
6 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...