Service Delivery Director

1 week ago

Bengaluru, Karnataka, India ReSource Pro Full time
ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients through a large and growing base of more than 7,200 employees based in the U.S., China, and India.

For more information on Resource Pro, visit: 60-80% YoY growth, our India operation is expanding fast and requires a Director of Service Delivery, to be able to effectively design and execute our real time operations strategy to enable aggressive expansion of capabilities and revenue.

The Position:

Title: Director, Service Delivery, India

Location: Bengaluru / Bangalore, India (On-site)

As a key member of the senior management team, this role will report to the Sr. Director, Service Delivery, India. The Director will oversee the real-time shift operation in the India Service Delivery Center and be responsible for all outcomes, including financial results, production output, client experience, and employee engagement. Lead initiatives and projects to build out service delivery infrastructure and mature or create service capabilities.

The successful candidate must bring a demonstrated high level of problem-solving, and operations mindset, with an ability to be both strategic and get involved in the details when required.

· Strategic and critical thinking - ability to understand company strategy and value proposition quickly, integrate the understanding to daily work, and adapt to changes quickly. Can bring structure to lead themselves and others through effective root-cause analysis and problem-solving.

· Effective in people development and team building.

· Communication - is able to receive and convey information effectively both in written and verbal settings with all levels of audience including clients. Can influence and build effective working relationships with colleagues.

· High Levels of Ownership - Can understand, model and drive consistent execution of key company compliances, standards and work methods across teams; is able and willing to get into task-level and process details where required; can proactively identify people and systemic gaps and design and implement holistic countermeasures to solve them. The Qualifications (Highest Priority):

- ·Minimum Bachelor Degree - ·10+ years of leadership experience in operations - ·Work experience in insurance outsourcing is highly preferred - ·Global work experience is preferred

Duties & Responsibilities:

Lead India's Real-time Service Delivery, Drive Business Growth, and Manage Financial Results (60%)

·Lead direct reports to create an environment for high productivity and employee engagement in India's-time shift. Coach direct reports and team leaders. Build effective talent development practices to develop leaders within and integrate externally hired leaders.

·Oversee delivery of services, products, and, solutions to clients in line with global quality standards and brand promises. Trouble-shoot service and client management issues with the team and drive high client satisfaction. Uphold information security requirements.

·Drive significant revenue growth in India real-time shift, and lead collaboration between India and China teams and all U.S. based Business Development and Operations Advisory departments to achieve growth targets.

·Manage financial results of India real-time shift including appropriate organizational structure, optimal efficiency, and service/product refinement.

Lead Strategic Initiatives & Projects and Drive Innovation (40%)

·Define projects and initiatives for India's real-time shift to revise and adopt ReSource Pro best practices; oversee project execution to achieve desired business results.

Build infrastructure, policies and procedures, processes, and tools to support the India real-time shift growth, implement the Total Quality System and Account Management Process, and oversee projects and activities that build and support the culture of One ReSource Pro that ultimately drives business results.

Our Values:

·Passion For Excellence – We aspire to the highest standards in all that we do.

·Service Centric – We are motivated by a deep service, building trust through quality, reliability and attentiveness.

·Teamwork – We are here to support each other's success.

·Best Self – We challenge ourselves to learn, grow and be the best version of ourselves.

·Commitment to community – We are actively engaged in our communities and committed to giving back.

  • Service Delivery Director

    1 day ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Title: Director, Service Delivery, India A leading provider of integrated operational solutions to US-based insurance organizations seeks a highly experienced Director of Service Delivery for its rapidly expanding India operation. Key Responsibilities: Lead India's real-time service delivery and drive business growth, managing financial results and...

  • Service Delivery Director

    2 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...

  • Service Delivery Director

    2 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...

  • Service Delivery Director

    2 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Re Source Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators.The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise.Re Source Pro services its clients...

  • Service Delivery Director

    3 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...

  • Service Delivery Director

    3 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...

  • Service Delivery Director

    3 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...

  • Service Delivery Director

    2 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job DescriptionReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services...

  • Service Delivery Director

    2 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...

  • Service Delivery Director

    3 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...

  • Senior Service Delivery Director

    3 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    At ReSource Pro, we're accelerating growth and transforming our business. As a Senior Service Delivery Director, you'll play a pivotal role in leading and supervising our Service Delivery Team Leaders/ Client Specialists and client teams.Key Responsibilities:Establish and maintain a motivated and skilled service delivery workforceOversee daily operations to...

  • Director of Global Service Delivery

    1 day ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    About ReSource Pro:We are a forward-thinking organization providing integrated operational solutions to US-based insurance organizations. We're seeking a seasoned professional to join our team as the Director of Global Service Delivery.In this role, you will be responsible for driving business growth in India, managing financial results, and overseeing...

  • Service Delivery Executive

    7 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    About the RoleThis is an exceptional opportunity to join ReSource Pro as a Director of Real-Time Operations in our India Service Delivery Center. As a key member of the senior management team, you will report directly to the Sr. Director, Service Delivery, India.The successful candidate will oversee the real-time shift operation, drive business growth,...

  • Service Delivery Leader

    2 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job SummaryThe Director of Service Delivery will be responsible for overseeing the real-time shift operation in our India Service Delivery Center. This role requires strategic thinking, problem-solving skills, and the ability to lead teams effectively. The successful candidate must have a proven track record of driving business growth and managing financial...

  • Director Delivery

    3 weeks ago

    Bengaluru, Karnataka, India Antal International Full time

    Job Description Role- Director Delivery  Location- Bengaluru  Industry- Fintech  Np - Immediate to 30 days  Exp - 15+ Years  Budget- 45 to 55 LPA  Job Summary:  The Director of Product Delivery will oversee the end-to-end delivery of our products to customers, ensuring high-quality execution, customer satisfaction, and effective...

  • Service Delivery Head

    2 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated operational solutions to US-based insurance organizations. This role will oversee the real-time shift operation in the India Service Delivery Center and be responsible for all outcomes, including financial results, production output, client experience, and employee engagement.The Director will lead initiatives...

  • Director of Service Excellence

    2 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Company Overview:ReSource Pro is a leading provider of operations excellence solutions to the insurance industry.We have a global presence with delivery centers in China, India, and the US, and we are rapidly expanding our team.In this exciting and transformative time for the company, we are seeking a talented individual to join our leadership team as a...

  • Talent Delivery Director

    2 weeks ago

    Bengaluru, Karnataka, India Randstad Sourceright Full time

    talent delivery directorabout randstad enterpriseAs the leading global talent solutions provider Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations Part of Randstad N V we combine unmatched talent data and market insights with smart technologies and deep people...

  • Global Service Delivery Lead

    6 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job OverviewWe are seeking a highly experienced leader to oversee our real-time shift operation in the India Service Delivery Center. As a key member of the senior management team, this role will report directly to the Senior Director, Service Delivery, India.Main Responsibilities:Manage financial results of the India real-time shift, including...

  • Service Delivery Director

    2 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    The Role:You will lead and supervise service delivery teams to establish and maintain a motivated and skilled workforce.Key responsibilities include managing incidents, problems, and operational issues affecting clients, overseeing daily operations to ensure client satisfaction, and identifying and leading department, division, or company-level projects to...