Current jobs related to Service Delivery Director - Bengaluru, Karnataka - ReSource Pro


  • Bengaluru, Karnataka, India ReSource Pro Full time

    About the RoleWe are seeking a highly skilled and experienced Service Delivery Director to join our team at ReSource Pro. This is an excellent opportunity for a seasoned professional to take on a leadership role and drive business growth while ensuring exceptional client experiences.As a Service Delivery Director, you will be responsible for overseeing the...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Job Description Summary: We are looking for an experienced leader for the role of Director Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for the delivery and overall success of the GCC. The goal is to ensure every program will be delivered successfully and add the highest possible value...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    Job SummaryWe are seeking a skilled Service Delivery Director to join our team at ReSource Pro. As a key member of our management team, you will be responsible for leading the daily operations of client teams, ensuring client satisfaction, and managing email, phone, or in-person interactions with clients to maintain and enhance client relationships.Main...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Job OverviewThis leadership role involves overseeing a wide range of programs within the Service Delivery team at ANSR Global Corporation. As the Director of Service Delivery, you will be responsible for managing multiple projects and ensuring their successful completion.The ideal candidate should have a strong background in project management and leadership...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    **Job Summary:**We are looking for a highly skilled and experienced individual to take on the role of Global Service Delivery Director.This position involves leading and managing internal delivery teams to review incidents, problems, and operations issues impacting clients.The successful candidate will be responsible for driving problem resolution, providing...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    About the Role:We are seeking an exceptional Service Delivery Director to join our team at ReSource Pro. In this pivotal role, you will be responsible for leading and managing internal delivery teams to review incidents, problems, and operations issues impacting clients.As a critical leader, you will drive teams to remediate problems, provide root cause...


  • Bengaluru, Karnataka, India GlaxoSmithKline Full time

    Job Overview:We are seeking a highly skilled and experienced professional to join our team as a Director of Finance Service Delivery. As a key member of our global finance services team, you will be responsible for leading key activities to progress your career and establishing and maintaining governance and reporting for multiple cross-tower activities....


  • Bengaluru, Karnataka, India NTT DATA Global Delivery Services Limited Full time

    About the Job DescriptionThe Senior Director, Platform Architecture role at NTT DATA Global Delivery Services Limited involves overseeing the creation of platforms, related automation, and corresponding business changes needed for sustainable platform operation.Key Areas of ResponsibilityDevelop and manage complex solutions that meet client and business...


  • Bengaluru, Karnataka, India beBee Careers Full time

    **About the Role:**We are looking for an experienced Service Delivery and Operations Director to lead our team in driving remote support for a wide variety of service delivery management activities.This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support maintenance...


  • Bengaluru, Karnataka, India beBee Careers Full time

    As a Service Delivery Director, you will lead a team of technical experts in managing complex customer engagements.About the RoleIn this role, you will be responsible for driving business growth, providing strategic direction to your team, and ensuring customer satisfaction.You will manage a team of technical consultants, providing guidance on project...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    As a key member of the senior management team, this role will report to the Sr. Director, Service Delivery, India. The Director will oversee the real-time shift operation in the India Service Delivery Center and be responsible for all outcomes, including financial results, production output, client experience, and employee engagement.ResponsibilitiesLead...

  • Director Delivery

    2 weeks ago


    Bengaluru, Karnataka, India Antal International Full time

    Job Description Role- Director Delivery  Location- Bengaluru  Industry- Fintech  Np - Immediate to 30 days  Exp - 15+ Years  Budget- 45 to 55 LPA  Job Summary:  The Director of Product Delivery will oversee the end-to-end delivery of our products to customers, ensuring high-quality execution, customer satisfaction, and effective...


  • Bengaluru, Karnataka, India CMS Computers Full time

    Programme Delivery DirectorCMS Computers is seeking an experienced Programme Delivery Director to lead our programme delivery efforts in India. As a key member of our executive leadership team, you will be responsible for overseeing multiple programmes and ensuring successful delivery while maintaining high standards of quality.Key ResponsibilitiesDevelop...


  • Bengaluru, Karnataka, India Genpact Full time

    As a Service Delivery Leader at Genpact, you will play a critical role in shaping the future of retail procurement. With over 125,000 people across 30+ countries, we are a global professional services and solutions firm delivering outcomes that matter. Our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients drive us to...


  • Bengaluru, Karnataka, India beBee Careers Full time

    Job Description:The role of Global Delivery Director is a strategic leadership position that oversees the delivery of Enterprise product engineering services. As a key member of our organization, you will be responsible for managing global client accounts, leading cross-functional teams, and driving business success across the organization.Key...

Service Delivery Director

1 month ago


Bengaluru, Karnataka, India ReSource Pro Full time
Re Source Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators.
The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise.
Re Source Pro services its clients through a large and growing base of more than 7,200 employees based in the U.
S., China, and India.
For more information on Resource Pro, visit: https://www.resourcepro.com/ With 60-80% Yo Y growth, our India operation is expanding fast and requires a Director of Service Delivery, to be able to effectively design and execute our real time operations strategy to enable aggressive expansion of capabilities and revenue.The Position: Title: Director, Service Delivery, IndiaLocation: Bengaluru / Bangalore, India (On-site) As a key member of the senior management team, this role will report to the Sr.
Director, Service Delivery, India.
The Director will oversee the real-time shift operation in the India Service Delivery Center and be responsible for all outcomes, including financial results, production output, client experience, and employee engagement.
Lead initiatives and projects to build out service delivery infrastructure and mature or create service capabilities.
The successful candidate must bring a demonstrated high level of problem-solving, and operations mindset, with an ability to be both strategic and get involved in the details when required.
· Strategic and critical thinking - ability to understand company strategy and value proposition quickly, integrate the understanding to daily work, and adapt to changes quickly.
Can bring structure to lead themselves and others through effective root-cause analysis and problem-solving.
· Effective in people development and team building.
· Communication - is able to receive and convey information effectively both in written and verbal settings with all levels of audience including clients.
Can influence and build effective working relationships with colleagues.
· High Levels of Ownership - Can understand, model and drive consistent execution of key company compliances, standards and work methods across teams; is able and willing to get into task-level and process details where required; can proactively identify people and systemic gaps and design and implement holistic countermeasures to solve them.
The Qualifications (Highest Priority):·Minimum Bachelor Degree·10+ years of leadership experience in operations·Work experience in insurance outsourcing is highly preferred·Global work experience is preferredDuties & Responsibilities:Lead India's Real-time Service Delivery, Drive Business Growth, and Manage Financial Results (60%)·Lead direct reports to create an environment for high productivity and employee engagement in India's-time shift.
Coach direct reports and team leaders.
Build effective talent development practices to develop leaders within and integrate externally hired leaders.·Oversee delivery of services, products, and, solutions to clients in line with global quality standards and brand promises.
Trouble-shoot service and client management issues with the team and drive high client satisfaction.
Uphold information security requirements.
·Drive significant revenue growth in India real-time shift, and lead collaboration between India and China teams and all U.
S.
based Business Development and Operations Advisory departments to achieve growth targets.·Manage financial results of India real-time shift including appropriate organizational structure, optimal efficiency, and service/product refinement.
Lead Strategic Initiatives & Projects and Drive Innovation (40%)·Define projects and initiatives for India's real-time shift to revise and adopt Re Source Pro best practices; oversee project execution to achieve desired business results.Build infrastructure, policies and procedures, processes, and tools to support the India real-time shift growth, implement the Total Quality System and Account Management Process, and oversee projects and activities that build and support the culture of One Re Source Pro that ultimately drives business results.
Our Values: ·Passion For Excellence – We aspire to the highest standards in all that we do.·Service Centric – We are motivated by a deep service, building trust through quality, reliability and attentiveness.·Teamwork – We are here to support each other's success.·Best Self – We challenge ourselves to learn, grow and be the best version of ourselves.·Commitment to community – We are actively engaged in our communities and committed to giving back.