Service Delivery Director
7 days ago
A leading provider of integrated operational solutions to US-based insurance organizations seeks a highly experienced Director of Service Delivery for its rapidly expanding India operation.
Key Responsibilities:- Lead India's real-time service delivery and drive business growth, managing financial results and overseeing delivery of services, products, and solutions to clients in line with global quality standards and brand promises.
- Manage direct reports, build effective talent development practices, and coach team leaders to create an environment for high productivity and employee engagement.
- Drive significant revenue growth in India real-time shift, collaborating between India and China teams and U.S. Business Development and Operations Advisory departments to achieve growth targets.
- Minimum 17+ years of overall experience in operations, including 10+ years of leadership experience.
- Strong problem-solving and operations mindset, with ability to be strategic and detailed-oriented when required.
- Effective communication, people development, and team building skills.
- High levels of ownership, with ability to understand and model company compliances, standards, and work methods.
- Passion For Excellence – We strive for the highest standards in all that we do.
- Service Centric – We are driven by a deep commitment to serving our clients and communities.
- Teamwork – We support each other's success and work collaboratively towards shared goals.
- Best Self – We continuously learn, grow, and challenge ourselves to be our best.
- Commitment to Community – We actively engage in our communities and give back through various initiatives.
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