Service Delivery Director

7 days ago


Bengaluru, Karnataka, India ReSource Pro Full time
Job Title: Director, Service Delivery, India

A leading provider of integrated operational solutions to US-based insurance organizations seeks a highly experienced Director of Service Delivery for its rapidly expanding India operation.

Key Responsibilities:
  • Lead India's real-time service delivery and drive business growth, managing financial results and overseeing delivery of services, products, and solutions to clients in line with global quality standards and brand promises.
  • Manage direct reports, build effective talent development practices, and coach team leaders to create an environment for high productivity and employee engagement.
  • Drive significant revenue growth in India real-time shift, collaborating between India and China teams and U.S. Business Development and Operations Advisory departments to achieve growth targets.
Requirements:
  • Minimum 17+ years of overall experience in operations, including 10+ years of leadership experience.
  • Strong problem-solving and operations mindset, with ability to be strategic and detailed-oriented when required.
  • Effective communication, people development, and team building skills.
  • High levels of ownership, with ability to understand and model company compliances, standards, and work methods.
Our Values:
  • Passion For Excellence – We strive for the highest standards in all that we do.
  • Service Centric – We are driven by a deep commitment to serving our clients and communities.
  • Teamwork – We support each other's success and work collaboratively towards shared goals.
  • Best Self – We continuously learn, grow, and challenge ourselves to be our best.
  • Commitment to Community – We actively engage in our communities and give back through various initiatives.


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