IT Service Delivery Lead

2 days ago


Bengaluru, Karnataka, India Careernet Full time

About the Job:

We are looking for an exceptional IT Service Delivery Lead to join our team at Careernet. As a key member of our leadership team, you will be responsible for ensuring the effective delivery of IT services across our organization.

Key Accountabilities:

  • Design and implement service integration strategies that enhance performance, minimize risk, and improve user experience.
  • Develop and manage service level agreements (SLAs) that meet business needs and optimize vendor performance.
  • Lead service assurance activities to ensure end-to-end service resilience, availability, and reliability.
  • Maintain strong relationships with business leaders, IT teams, and external partners to ensure seamless communication and alignment.

Qualifications:

  • 13+ years of experience in IT Service Management (ITSM) & Service Integration (SIAM) within a multi-vendor environment.
  • Deep understanding of ITIL processes and service delivery governance.
  • Strong leadership and stakeholder engagement skills across technical and business teams.


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