Technology Service Delivery Manager

4 weeks ago

Bengaluru, Karnataka, India EOS IT Solutions Full time

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

Your focus will be managing coordination across multiple technical delivery teams to deliver a product or service for the business. You will have to manage risks and dependencies across technical and business areas and keep key stakeholders informed of progress. You will also be responsible for making sure cross-cutting governance mechanisms are in place, facilitating decisions and removing blockers to ensure successful delivery.

WHAT YOU WILL DO:

Project Management:

  • Lead end-to-end project delivery, from initiation to closure, ensuring projects are delivered on time, within scope, and within budget.
  • Develop and maintain project plans, timelines, and budgets.
  • Identify and mitigate project risks, proactively resolving issues to ensure project success
  • Stakeholder Management:
  • Act as the primary point of contact for clients, fostering strong relationships and ensuring clear communication.
  • Collaborate with cross-functional teams, including development, testing, and implementation teams, to drive project success.
  • Conduct regular project status meetings and provide updates to key stakeholders.

Quality Assurance:

  • Implement and enforce quality assurance processes to guarantee the delivery of high-quality technology solutions.
  • Conduct thorough testing and validation processes to ensure the functionality and reliability of delivered products.
  • Resource Management:
  • Manage and allocate resources effectively to meet project requirements.
  • Work closely with resource managers to ensure teams have the necessary skills and capacity to deliver on project commitments.
  • Budget Oversight:
  • Monitor project budgets, ensuring financial objectives are met.
  • Provide accurate and timely financial reporting to stakeholders.
  • Continuous Improvement:
  • Identify opportunities for process improvement and efficiency gains.
  • Stay abreast of industry trends and best practices to enhance project delivery methodologies.

WHAT YOU WILL NEED TO SUCCEED:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Project Manager or Technology Delivery Manager.
  • Strong understanding of technology and software development processes.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to manage multiple projects simultaneously.
  • PMP or similar project management certification is a plus.
  • Previous experience working on IoT (Internet of Things), AV and Workplace Experience Software is desirable

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