IT Service Delivery Manager

5 days ago


Bengaluru, Karnataka, India East Vantage Full time

Job Summary: We are seeking an experienced IT Service Delivery Manager to lead our Desktop Support team. The successful candidate will be responsible for managing the day-to-day operations of the team, ensuring timely and effective resolution of technical issues, and driving continuous improvement initiatives.

Key Responsibilities:

  • Lead and manage the Desktop Support team to deliver high-quality services
  • Develop and implement process improvements to enhance efficiency and effectiveness
  • Collaborate with cross-functional teams to ensure seamless delivery of services
  • Maintain accurate records of customer interactions and issue resolutions

Requirements:

  • Extensive experience in IT service delivery management
  • Proven track record of leading high-performing teams
  • Strong understanding of ITIL framework and service management principles
  • Excellent leadership and communication skills


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