Manager, Service Delivery

6 days ago

Bengaluru, Karnataka, India ReSource Pro Full time

Greetings from ReSource Pro.

Job Description: Manager

Job Title:

Manager, Service Delivery, India

Working Experience:

Minimum 12 years experience, 1 + years of experience as an Manager.

In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies.

Position Purpose:

  • Lead internal delivery teams during a transformative period for the company.
  • Manage incidents, problems, and operational issues affecting clients.
  • Oversee Service Delivery Supervisors and client teams for efficient service delivery.
  • Identify and lead projects to achieve corporate goals.

Principal Responsibilities:

Talent Inventory:

  • Manage and mentor direct reports for effective client and people management.
  • Develop and retain high-potential employees through leadership and training.

Client Services:

  • Supervise daily operations to ensure client satisfaction and maintain relationships.
  • Implement client-related programs for consistent service delivery.

Business Growth:

  • Enhance client experience and support business growth initiatives.
  • Ensure department activities comply with information security policies.

Problem Solving:

  • Analyze root causes and resolve high-impact client issues effectively.
  • Communicate and execute necessary changes with support from various departments.

Managing Projects:

  • Lead department, division, or company-level projects to achieve goals.
  • Manage cross-functional activities and projects as assigned.

Employee Engagement and Budget:

  • Maintain a balance of employee engagement, client satisfaction, and business development needs.
  • Allocate budgets to meet company, department, and team objectives.

Job Description Summary:

  • Requires strong leadership to manage delivery teams, client relationships, and business growth.
  • Opportunity for the right candidate to play a pivotal role in the company's transformation.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.

Contact Scope:

Contact - HR Sakshi | 8904593038 | Call & WhatsApp |

Email – sakshi_gupta@resourcepro.in

Qualifications

  • Bachelor's degree
  • Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized

Competencies, Skills and Behaviors:

  • Manages for effective performance and develop staff
  • Build effective team relationships
  • Communicates effectively
  • Demonstrates functional excellence
  • Client centric

Shift Timings:

Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM

Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM

ReSource Pro Operational Solutions Pvt Ltd.

About Us:

ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.

Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

ReSource Pro Global Achievements:

ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020

ReSource Pro is placed as High in Product Challenger

EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021

ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders

ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating,

with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US.

As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization.

In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate.

Location:

2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

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