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IT Service Delivery Director

1 week ago

Bengaluru, Karnataka, India IT AISA Full time

Job Overview

We are seeking a highly skilled and motivated IT professional to lead our IT service delivery team. The successful candidate will be responsible for managing the end-to-end delivery of IT services, ensuring they meet defined service level agreements (SLAs) and key performance indicators (KPIs).

Key Responsibilities

  • Manage the end-to-end delivery of IT services, ensuring they meet defined SLAs and KPIs.
  • Act as the primary point of contact for stakeholders regarding IT service delivery issues and performance.
  • Drive continuous improvement initiatives to enhance service quality, reliability, and efficiency.
  • Lead and mentor the IT service delivery team, including support engineers and coordinators.
  • Coordinate cross-functional teams to ensure seamless delivery of IT services.
  • Oversee the resolution of incidents, ensuring timely communication and effective problem-solving.
  • Identify root causes of recurring issues and implement corrective actions.
  • Monitor and report on incident trends and service disruptions.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Regularly review service performance with clients and address any concerns or feedback.
  • Evaluate current processes and procedures, identifying opportunities for improvement.
  • Develop, implement, and maintain service delivery policies, procedures, and documentation.
  • Cultivate strategic partnerships with vendors and suppliers.
  • Promote a culture of innovation and excellence within the organization.