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Service Delivery Executive

2 weeks ago

Bengaluru, Karnataka, India ReSource Pro Full time
About the Role

This is an exceptional opportunity to join ReSource Pro as a Director of Real-Time Operations in our India Service Delivery Center. As a key member of the senior management team, you will report directly to the Sr. Director, Service Delivery, India.

The successful candidate will oversee the real-time shift operation, drive business growth, manage financial results, and lead strategic initiatives and projects. We are seeking an experienced leader with a proven track record in operations, a strong understanding of company strategy, and excellent problem-solving skills.

  • Lead direct reports to create an environment for high productivity and employee engagement.
  • Oversee delivery of services, products, and solutions to clients, trouble-shooting service and client management issues.
  • Drive revenue growth in India's real-time shift through collaboration with China teams and U.S.-based Business Development and Operations Advisory departments.
  • Manage financial results of India's real-time shift, including organizational structure, efficiency, and service refinement.
What We Offer
  • A dynamic and innovative work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.