Insurance Operations Manager

2 weeks ago


Gurgaon, Haryana, India Genpact Full time

At Genpact, we are seeking a skilled Insurance Operations Manager to drive continuous improvement and develop strategies for our team to reach organizational goals.

Key Responsibilities:

  • Drive Continuous Improvement and process enhancements to optimize operations
  • Develop a strategy for the team to reach organizational goals and objectives
  • Communicate clear instructions to team members and provide mentorship and guidance
  • Monitor team performance and provide constructive feedback for improvement
  • Manage the flow of day-to-day operations and ensure seamless execution
  • Create reports to update the company on team progress and performance
  • Rapport build with internal and external stakeholders to ensure effective collaboration
  • Address any issues that arise during operations promptly and professionally
  • Ensure high levels of customer service are delivered at all times
  • Collaborate with the Manager to ensure business operations run effectively and efficiently

Requirements:

  • Proven experience in Insurance Operations and backend operations for Life Insurance products (Claims/Customer Service/Policy Admin)
  • Experience in team handling and people-facing roles with a proven track record of leading 20-25 resources and maintaining an engaged workforce
  • Graduation in any stream except B.Tech and Technical Graduation & Law
  • Insurance knowledge and ability to understand and interpret Insurance terminology
  • Proficient with MS Excel, MS Word, MS PowerPoint
  • Ability to analyze process gaps and resolve issues with partners and peers
  • Collaborative approach towards resolving issues with partners and peers
  • Ability to work with data and possess a data-driven and fact-based approach

Preferred Qualifications:

  • Good analytical and problem-solving skills
  • Ability to communicate verbally and through emails/phones with businesses
  • Proven track record of building effective working relationships with clients and internal partners
  • Project Management and ability to manage several priorities
  • Positive attitude with a focus on continuous operational improvement and an open mind to change
  • Highly motivated and committed
  • Passion for working with people


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