Insurance Operations Manager
2 weeks ago
At Genpact, we are seeking a skilled Insurance Operations Manager to drive continuous improvement and develop strategies for our team to reach organizational goals.
Key Responsibilities:
- Drive Continuous Improvement and process enhancements to optimize operations
- Develop a strategy for the team to reach organizational goals and objectives
- Communicate clear instructions to team members and provide mentorship and guidance
- Monitor team performance and provide constructive feedback for improvement
- Manage the flow of day-to-day operations and ensure seamless execution
- Create reports to update the company on team progress and performance
- Rapport build with internal and external stakeholders to ensure effective collaboration
- Address any issues that arise during operations promptly and professionally
- Ensure high levels of customer service are delivered at all times
- Collaborate with the Manager to ensure business operations run effectively and efficiently
Requirements:
- Proven experience in Insurance Operations and backend operations for Life Insurance products (Claims/Customer Service/Policy Admin)
- Experience in team handling and people-facing roles with a proven track record of leading 20-25 resources and maintaining an engaged workforce
- Graduation in any stream except B.Tech and Technical Graduation & Law
- Insurance knowledge and ability to understand and interpret Insurance terminology
- Proficient with MS Excel, MS Word, MS PowerPoint
- Ability to analyze process gaps and resolve issues with partners and peers
- Collaborative approach towards resolving issues with partners and peers
- Ability to work with data and possess a data-driven and fact-based approach
Preferred Qualifications:
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/phones with businesses
- Proven track record of building effective working relationships with clients and internal partners
- Project Management and ability to manage several priorities
- Positive attitude with a focus on continuous operational improvement and an open mind to change
- Highly motivated and committed
- Passion for working with people
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