Business Operations Manager

4 weeks ago


Gurgaon, Haryana, India Max Life Insurance Full time

Business Operations Manager Role

We are seeking a highly skilled Business Operations Manager to join our team at Max Life Insurance. The successful candidate will be responsible for managing business requirements, tracking IT requirements, and ensuring dashboards are delivered to stakeholders.

Key Responsibilities:

  • Manage business requirements and ensure they are met
  • Track IT requirements and provide regular status updates
  • Ensure dashboards are delivered to stakeholders
  • Partner with business to understand their IT needs and discuss possibilities
  • Analyze existing business processes to improve operational efficiency
  • Implement end-to-end quality solutions
  • Own and work with Production Support teams to solutionize Production Defects
  • Maintain SLA for L1, L2 & L3 teams
  • Support in application monitoring, performance, System tuning, up-keep & hardening
  • Manage knowledge repository & periodic trainings to team
  • Support in upgrades(n-1)/VAPT/License/Compliance
  • Support - compliance/IS/data leakage open points for the system
  • Support DR Readiness & completeness, system audits
  • API enablement/common capability creation

Measures of Success:

  • Execution measures: Adherence to Quality and schedule

Key Relationships (Internal /External):

Both

Key Competencies/Skills Required:

Insurance knowledge (Must), LOMA (preferred)

Good Communication Skills

Insurance Knowledge

Vendor/Stake holder Management

Desired Qualifications and Experience:

Bachelors degree in an engineering discipline from a reputed university / institute OR MCA from a reputed university / institute

Knowledge and Skills Required:

  • 0-2+ years of relevant PAS experience and Should be working or should have worked with large reputed organizations


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