Client Relationship Expert

2 days ago


Bengaluru, Karnataka, India SAP Full time
Job Description

About SAP

SAP is a global leader in enterprise software solutions, empowering organizations to run at their best.

We are seeking a highly skilled Client Relationship Expert to join our team and help us deliver exceptional customer experiences.

Salary: $85,000 - $110,000 per year

Key Responsibilities
  1. Relationship Management: Develop and maintain strong relationships with clients through regular touch points, case management, and effective communication.
  2. Internal Collaboration: Collaborate with internal stakeholders, including Executive Leadership Team, Account Managers, and other teams to ensure seamless client support.
  3. Troubleshooting and Resolution: Identify and resolve client issues efficiently, working closely with Support and Product Development Teams as needed.
  4. Process Improvement: Engage in continuous learning and development, applying knowledge to improve internal processes and contribute to the growth of our organization.
  5. Communication: Utilize excellent written and verbal communication skills to provide clear, concise information to clients and internal teams.
Requirements
  1. Excellent Communication Skills: Proven ability to communicate effectively with diverse groups, both verbally and in writing.
  2. Analytical Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  3. Technical Proficiency: Proficiency in operating computer applications, including Microsoft Office and Salesforce.
  4. Teamwork: Ability to work collaboratively with internal teams to achieve shared goals.
  5. Flexibility: Willingness to adapt to changing priorities and work extended hours as needed.
Benefits

SAP offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

We also offer opportunities for professional growth and development, including training programs and career advancement opportunities.

About Us

SAP is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and encourage those who share our values to apply.



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