CRM Specialist
1 week ago
Role: CRM Specialist
Job Summary:
We are seeking a highly skilled CRM Specialist to join our dynamic team at BHIVE Workspace. The CRM Specialist will be responsible for managing and optimising our customer relationship management systems, focusing on our client database. The role involves developing strategies to enhance client satisfaction, increase customer engagement, and drive sales growth through personalised customer experiences.
Key Responsibilities:
- CRM System Management: Manage and optimize CRM systems to ensure data accuracy and integrity.
- Customer Engagement: Develop and implement strategies to enhance client satisfaction and boost engagement.
- Sales Coordination: Work closely with the sales team on all post-sales activities to ensure seamless customer experiences.
- Data Analysis: Analyze customer data to identify trends, preferences, and areas for improvement.
- Reporting: Generate comprehensive reports on CRM activities and customer insights for management review.
- Lead Prioritization: Collaborate with the sales team to identify and prioritize high-potential leads.
- Customer Service: Address customer inquiries and resolve issues promptly, ensuring high levels of customer service.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- 2+ Years of minimum experience in client relationship management.
- Proven experience in managing CRM systems, preferably in the fintech sector.
- Strong analytical skills with the ability to interpret complex data and generate actionable insights.
- Excellent communication and interpersonal skills.
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