Building a Seamless Support Experience

6 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Technical Support Expert

At our pioneering AI-native company, we're revolutionizing the autonomous agent infrastructure for developers and enterprises. Our fast-growing community of users is pushing the boundaries of what's possible with AI, and our support team plays a vital role in empowering them to adopt and scale confidently.

Job Overview

As a Technical Support Expert, you'll be the go-to expert for resolving product-related technical issues faced by our customers. You'll collaborate closely with engineering, product, and success teams to troubleshoot problems, provide timely solutions, and deliver a seamless support experience.

Key Responsibilities
  • Serve as the first line of technical support via various channels
  • Troubleshoot user issues related to product functionality, APIs, integrations, and deployment
  • Triage bugs and escalate to engineering when needed, providing complete context
  • Maintain clear, timely communication with customers and internal teams
  • Track, tag, and categorize support queries to identify trends and recurring issues
  • Create and maintain support documentation, FAQs, and internal troubleshooting guides
  • Partner with Customer Success to ensure resolution of high-impact or escalated cases
  • Contribute to improving support processes, response quality, and ticket hygiene
Requirements
  • 0–2 years of experience in a technical support or product support role in a SaaS or developer-first company
  • Strong troubleshooting and debugging skills (bonus if familiar with APIs, Python, Docker, Postman, etc.)
  • Clear, concise written and verbal communication
  • Ability to multitask, prioritize, and respond quickly in a high-volume environment
  • Comfortable working in a startup culture with rapid product changes
  • Experience with support tools like Intercom, Jira, GitHub, or similar
Bonus Skills
  • Exposure to AI/ML tooling or open-source ecosystems
  • Experience with ticket SLAs, tagging systems, or support dashboards
  • Familiarity with REST APIs and basic scripting
Why Join Us?

Be part of a high-growth AI company shaping the next generation of autonomy. Own and evolve the support function from the ground up. Collaborate with some of the sharpest minds in AI and product.

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