Credit Support

3 days ago

Bengaluru, Karnataka, India JPMC Candidate Experience page Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Loan Servicing Specialist – Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment.

Job Summary

As a Loan Servicing Specialist – Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations

Job Responsibilities 

  • Adhere to established QUALITY & QUANTITY SLAs consistently.
  • Ensure 100% compliance with process-related policies, guidelines, and controls.
  • Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
  • Support the secondary trading desk with trade booking and settlements.
  • Liaise with bank departments and external contacts, including Borrowers and Trustees.
  • Follow up timely with agents or customers for any missing notifications.
  • Complete all funding within the SLA on the same day.
  • Serve as the SME and first internal POC for process-related queries and clarifications.
  • Act as the first point of escalation for process-related issues from customers.
  • Pay attention to detail to ensure all documents are processed correctly.
  • Identify changes to processes to improve productivity and efficiency.

Required Qualifications, Skills and Capabilities

  • Hold a Bachelor's degree in Finance or a related field, or possess equivalent work experience.
  • Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery.
  • Understand business financial statements, cash flow capacity, and loans across various industries and business types.
  • Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
  • Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously.
  • Utilize effective time management and prioritization skills to achieve business objectives.
  • Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments.

Preferred qualifications, skills and capabilities 

  • Build relationships with clients, internal partners, and peers effectively.
  • Recognize issues or problems that need to be escalated promptly.
  • Develop domain learning and exhibit strong interpersonal and communication skills.
  • Apply analytical thinking and problem-solving skills effectively.
  • Understand the product lifecycle and area product management thoroughly.

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