Credit Support

1 day ago

Bengaluru, Karnataka, India Chase- Candidate Experience page Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Credit Support Specialist III – Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office

Job Summary

As a Credit Support Specialist III – Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations

Job Responsibilities 

  • Adhere to established QUALITY & QUANTITY SLAs.
  • Comply 100% with process-related policies, guidelines, and controls.
  • Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments.
  • Support the secondary trading desk with trade booking and settlements.
  • Liaise with internal departments and external contacts, including Borrowers and Banks.
  • Ensure timely follow-ups with agents/customers for missing notifications.
  • Complete all funding within SLAs on the same day.
  • Serve as the SME and first internal POC for process-related queries.
  • Act as the first escalation point for process-related issues.
  • Maintain attention to detail to ensure accurate document processing.
  • Identify and implement process changes to enhance productivity and efficiency.

Required qualifications, skills and capabilities

  • Hold a Bachelor's degree in Finance or related field, or possess equivalent work experience.
  • Minimum 6 months of experience in the Financial Services industry with a proven track record.
  • Understand business financial statements, cash flow capacity, and loans across various industries.
  • Exhibit strong research, analytical, and comprehension skills for analyzing large data sets.
  • Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously.
  • Utilize effective time management and prioritization skills to meet business objectives.
  • Communicate effectively and work independently on multiple assignments with strong interpersonal skills.

Preferred qualifications, skills and capabilities 

  • Build relationships with clients, internal partners, and peers effectively.
  • Recognize issues or problems that require escalation.
  • Demonstrate strong domain learning and interpersonal communication skills.
  • Apply analytical thinking and problem-solving skills.
  • Possess knowledge of product lifecycle and area product management.

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