Credit Support Manager

3 days ago

Bengaluru, Karnataka, India JPMC Candidate Experience page Full time ₹ 1,04,000 - ₹ 13,08,780 per year

Join our Loans group as a Credit Support Manager - Associate and play a pivotal role in driving operational excellence. Lead a dedicated team to deliver seamless loan servicing while ensuring all Service Level Agreements are consistently met. Elevate your expertise in Nostro and Past Due Reconciliation, making a meaningful impact on our business operations.

Job Summary

As a Credit Support Manager - Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations.

Job Responsibilities 

  • Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
  • Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
  • Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
  • Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
  • Implement a robust Knowledge Management model, including SOP maintenance and training.
  • Drive 100% compliance with process-related policies, guidelines, and controls.
  • Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
  • Identify alternatives and options for issues, seeking alternative scenarios.
  • Work successfully with others, valuing diverse skills and building interdependence.
  • Identify training needs to improve performance and ensure compliance with training timelines.
  • Ensure high team depth with trained backups for critical work queues.

Required Qualifications, capabilities and skills

  • Hold a Bachelor's degree with minimum 8  years of relevant Credit Support experience in syndicated loans or back office/financial industry roles.
  • Gain knowledge of loan systems like Loan IQ
  • Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems.
  • Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
  • Maintain a strong risk and control mindset.
  • Understand investment banking products, including loans.
  • Drive small to medium-sized projects, achieving strong results.

Preferred qualifications, skills and capabilities 

  • Influence and lead conversations with stakeholders effectively.
  • Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership.
  • Develop domain learning and exhibit strong interpersonal and communication skills.
  • Apply analytical thinking and problem-solving skills effectively.
  • Understand the product lifecycle and area product management thoroughly.

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