Facilities Management Coordinator

1 day ago


Pune, Maharashtra, India Gera Developments Full time

At Gera Developments, we're on a mission to deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and innovation. As a Facility Management Coordinator, you'll play a vital role in ensuring the smooth operation of our projects in Pune East & West.

With over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, we've earned the trust of 10,000+ customers. Our journey of five decades has expanded our footprint across Pune, Goa, and Bengaluru, with international presence in California and San Francisco, USA.

Job Purpose
  • Effectively distribute customer complaints to CAM frontend teams for quick resolution.
  • Arrange customer appointments for issue resolution.
  • Process and track all CAM-related expenses across project sites.
  • Escalate CAM/WAP queries as necessary.
  • Maintain documentation and hygiene standards.
Roles and Responsibilities
  • Process bills and ensure timely monthly reconciliations.
  • C coordinate with teams for timely and qualitative closure of customer issues.
  • Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.
  • Prepare and document consumables and consumption details monthly.
  • Maintain all documentation and ensure audit compliance.
  • Prepare and maintain systems AMCs, warranties, and condominium handover folders.
  • Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.
  • Prepare PM work schedules and ensure follow-through for all relevant sites.
  • Distribute customer complaints to frontend personnel and ensure resolution within TAT.
  • A arrange customer availability and support frontend personnel in attending to complaints.
  • Handle all customer correspondence and provide timely updates.
  • Track project learnings and submit reports to HOD for analysis.
  • Take on additional tasks and learning opportunities as assigned by the HOD.
Technical and Functional Skills Required
  • DEE or BE Electrical degree.
  • High integrity, commitment, and honesty.
  • Excellent communication skills and technical aptitude.
  • Analytical mindset to generate insights from reports.
  • Strong adherence to processes and systems.
Competencies Required
  • Result Orientation.
  • Efficiency Orientation.
  • Customer Focus.
  • Team Working.
  • Integrity.

This is an exciting opportunity for individuals who share our passion for delivering exceptional experiences and embodying the qualities of 'Outdoing.' We offer a competitive salary range of ₹35,000 - ₹60,000 per month, depending on experience.



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