Facilities Management Coordinator
1 day ago
At Gera Developments, we're on a mission to deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and innovation. As a Facility Management Coordinator, you'll play a vital role in ensuring the smooth operation of our projects in Pune East & West.
With over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, we've earned the trust of 10,000+ customers. Our journey of five decades has expanded our footprint across Pune, Goa, and Bengaluru, with international presence in California and San Francisco, USA.
Job Purpose- Effectively distribute customer complaints to CAM frontend teams for quick resolution.
- Arrange customer appointments for issue resolution.
- Process and track all CAM-related expenses across project sites.
- Escalate CAM/WAP queries as necessary.
- Maintain documentation and hygiene standards.
- Process bills and ensure timely monthly reconciliations.
- C coordinate with teams for timely and qualitative closure of customer issues.
- Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.
- Prepare and document consumables and consumption details monthly.
- Maintain all documentation and ensure audit compliance.
- Prepare and maintain systems AMCs, warranties, and condominium handover folders.
- Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.
- Prepare PM work schedules and ensure follow-through for all relevant sites.
- Distribute customer complaints to frontend personnel and ensure resolution within TAT.
- A arrange customer availability and support frontend personnel in attending to complaints.
- Handle all customer correspondence and provide timely updates.
- Track project learnings and submit reports to HOD for analysis.
- Take on additional tasks and learning opportunities as assigned by the HOD.
- DEE or BE Electrical degree.
- High integrity, commitment, and honesty.
- Excellent communication skills and technical aptitude.
- Analytical mindset to generate insights from reports.
- Strong adherence to processes and systems.
- Result Orientation.
- Efficiency Orientation.
- Customer Focus.
- Team Working.
- Integrity.
This is an exciting opportunity for individuals who share our passion for delivering exceptional experiences and embodying the qualities of 'Outdoing.' We offer a competitive salary range of ₹35,000 - ₹60,000 per month, depending on experience.
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