
Global Technical Support Professional
19 hours ago
We are seeking a skilled and experienced IT professional to fill a technical support role.
About the Role:- Provide assistance to users via phone, email, and chat.
- Maintain accurate records of all interactions and incidents.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Stay up-to-date with the latest technologies and tools to deliver exceptional service.
Key Responsibilities:
- Respond to incoming requests in a timely and professional manner.
- Analyze and troubleshoot technical issues using diagnostic tools and procedures.
- Document and escalate critical incidents for further investigation.
- Develop and maintain knowledge base articles to improve first-call resolution rates.
Required Skills:
- At least 2 years of experience in Service Desk Support (Inbound Voice) or equivalent.
- Excellent communication and interpersonal skills to interact with diverse stakeholders.
- Familiarity with IT service management frameworks and practices.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
Preferred Qualifications:
- International support experience with global users.
- Knowledge of cloud-based technologies and platforms.
- Fluency in additional languages a plus.
What We Offer:
- A dynamic team environment.
- Ongoing training and development opportunities.
- A competitive compensation package.
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