Technical Support Trainer

2 days ago

Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • *Position Title:**Trainer / Subject Matter Expert (SME) – TechBar

New Hire Training (macOS & Windows Support)**Location:** Hyderabad ( work from office)Job Description: Trainer/SME – TechBar New Hire Training (macOS & Windows Support, Global Locations)*Required Skills & Qualifications**Must have :

  • Bachelor's degree.
  • Extensive hands-on experience supporting and troubleshooting both macOS and Windows operating systems in enterprise environments.
  • Proficiency with endpoint management platforms (e.g., JAMF, Intune, SCCM), Active Directory, and MDM solutions for both macOS and Windows.
  • Strong knowledge of networking fundamentals, security best practices, and compliance management.
  • Excellent communication, presentation, and interpersonal skills; ability to explain complex concepts to both technical and non-technical learners
  • Adaptable and culturally competent, with experience working in multinational teams **Role Overview**The Trainer/SME will be responsible for designing, delivering, and continuously improving onboarding and technical training programs for all new hires supporting TechBar operations across global locations.

This role demands deep expertise in both macOS and Windows support, strong instructional skills, and the ability to adapt content for diverse audiences. The Trainer/SME will ensure that new team members are fully equipped to provide first-class technical support in a fast-paced, multinational environment.

  • *Key ResponsibilitiesDesign and develop comprehensive training curricula and materials for macOS and Windows support, tailored to TechBar service requirements and global standards.
  • Facilitate engaging, interactive training sessions (virtual and in-person) for new hires, covering technical troubleshooting, customer service, and internal tools/processes.
  • Assess training needs through surveys, feedback, and performance metrics to ensure content remains current and effective.
  • Provide hands-on demonstrations, practical labs, and real-world scenarios to reinforce learning.
  • Evaluate trainee progress through assessments, quizzes, and practical exercises; provide constructive feedback and coaching.
  • Maintain up-to-date knowledge of operating system updates, endpoint management tools (e.g., JAMF, Intune), and security best practices for both macOS and Windows environments.
  • Collaborate with global TechBar leads/managers to align training with business objectives and regional requirements.
  • Act as a technical SME for escalated issues during training and support knowledge transfer to new hires.
  • Continuously update training documentation and resources to reflect new processes, policies, and procedures.
  • Foster an inclusive, supportive learning environment that accommodates diverse backgrounds and learning styles.

Good to have :

  • Demonstrated experience designing and delivering technical training programs to diverse, global audiences.
  • Strong organizational and project management abilities; able to manage multiple training schedules across time zones.
  • Certifications such as Comptia A , Apple Certified Support Professional (ACSP), Microsoft Certified: Modern Desktop Administrator Associate, or similar.

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