Global Windows Technical Support Role

2 days ago


Hyderabad, Telangana, India beBeeSupport Full time ₹ 6,25,400 - ₹ 7,83,000
Windows Support Specialist

We are seeking a skilled Windows Support Specialist to join our team. As a Windows Support Specialist, you will be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.

Your primary responsibility will be to provide fast, clear, and effective solutions through chat support. You will need to demonstrate empathy and patience while troubleshooting, as well as use your technical expertise to diagnose and resolve complex problems.

To be successful in this role, you will require excellent written and verbal communication skills, as well as prior experience in technical support via chat. Additionally, you must have a strong problem-solving ability and be able to thrive in a fast-paced environment.

We offer a range of benefits, including the opportunity to work with a global leader in the industry and develop your skills and expertise in a dynamic and supportive team environment.

Key Responsibilities:

  • Provide technical support to customers via chat
  • Diagnose and resolve complex technical issues
  • Communicate effectively with customers and colleagues
  • Work collaboratively as part of a team to achieve business objectives

Requirements:

  • Type 35 WPM or higher
  • Prior experience in technical support via chat
  • Excellent written and verbal communication skills
  • Any graduate or postgraduate degree
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset


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