Service Operations Manager

1 week ago


Pune, Maharashtra, India beBeeManager Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

We are seeking a highly skilled Service Operations Manager to join our team.

This role is responsible for delivering services to clients in accordance with defined commitments.

  • The ideal candidate will have a strong understanding of contractual obligations, vendor management, and payment processes.
  • Experience in IT service management, with a focus on efficiency and user satisfaction is required.
  • The successful candidate will also possess proficiency in ITIL processes, with hands-on experience using ServiceNow or similar ITSM tools.
  • Excellent communication and stakeholder management skills are essential for this role.

Skills Required:

  • Proven experience in budget management and cost control within an IT environment.
  • A strong analytical and problem-solving mindset is necessary to drive continuous improvement initiatives.
  • Solid background in asset management, including tracking, optimization, and lifecycle management.
  • Familiarity with network (NET), digital applications (DAP), and end-user experience (EUX) services.

Benefits:

  • Ongoing training and development opportunities.
  • A dynamic and collaborative work environment.
  • The chance to make a real impact on the delivery of services to our clients.


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