Food & Beverage Service Associate
3 weeks ago
F&B Service Standards
As a Food & Beverage Service Associate with Accor, you will be responsible for delivering exceptional service to our guests. Here are some key responsibilities:
- Ensure all tables are set according to standards and procedures.
- Provide F&B services in accordance with departmental standards and procedures.
- Greet all patrons warmly upon arrival and escort them to the table.
- Ensure all food and beverages are served according to service standards.
- Apply necessary precautions with regards to hotel food safety and hygiene standards.
- Pick up and serve food and beverage orders promptly.
- Try to remember individual patrons' names and preferences to extend personalized service.
- Up-sell and promote food and beverage offers to maximize sales revenue.
- Thank all patrons for patronizing the outlet upon their departure.
- Clear and tidy up tables after the departure of the patrons as quickly as possible.
Additional Responsibilities
- Maintain complete knowledge of all F&B services, contents, and preparation methods.
- Be well-versed in hotel fire and life safety procedures.
- Attend all briefings, meetings, and trainings assigned by management.
- Report for duty on time wearing clean and complete uniform at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
Qualifications
- Secondary/High school education.
- Additional certification(s) in Food and Beverage will be an advantage.
- Good reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- No experience is required.
Key Competencies
- Good communication and customer contact skills.
- Service-oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
- Must be well-presented and professionally groomed at all times.
About Accor
Accor is an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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