Food and Beverage Service Team Member
3 weeks ago
- Deliver exceptional food and beverage services to guests, adhering to the hotel's standards and procedures.
- Maintain a clean and safe working environment, adhering to hotel food safety and hygiene standards (HACCP).
- Greet guests warmly, escort them to their tables, and ensure their needs are met throughout their stay.
- Prepare and serve food and beverages promptly, ensuring they are served at the correct temperature.
- Provide personalized service by remembering guests' names and preferences.
- Upsell and promote food and beverage offers to maximize sales revenue.
- Thank guests for their patronage and ensure they have a positive experience.
- Clear and tidy up tables after guests have departed, maintaining a high standard of cleanliness.
- Collect and manage food and beverage supplies, adhering to requisition standards.
- Report any complaints, incidents, or irregularities to management.
- Assist other Food and Beverage outlets during peak times or as required.
- Maintain complete knowledge of all F&B services, contents, and preparation methods, as well as hotel services and features.
- Be well-versed in hotel fire and life safety/emergency procedures.
- Attend all briefings, meetings, and trainings assigned by management.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by management.
- Secondary/High school education.
- Additional certification(s) in Food and Beverage an advantage.
- Good reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages an advantage.
- No experience required.
- Good communication and customer contact skills.
- Service-oriented with an eye for detail.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
- Well-presented and professionally groomed at all times.
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