Guest Service Ambassador

2 weeks ago


Vijayawada, Andhra Pradesh, India Accor Full time
Job Title: Guest Service Associate

Job Summary:

We are seeking a highly skilled and enthusiastic Guest Service Associate to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Deliver F&B services in accordance with departmental standards and procedures.
  • Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
  • Ensure that all food & beverage are served according to service standards.
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
  • Thank all patrons for patronizing the outlet upon their departure.
  • Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area.
  • Report any complaints, incidents or other irregularities to management.

Requirements:

  • Secondary / High school education.
  • Good reading, writing and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.

Competencies:

  • Good communication and customer contact skills.
  • Service oriented with an eye for details.
  • Ability to work effectively and contribute in a team.

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



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