Guest Service Ambassador
2 weeks ago
Job Summary:
We are seeking a highly skilled and enthusiastic Guest Service Associate to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Deliver F&B services in accordance with departmental standards and procedures.
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
- Ensure that all food & beverage are served according to service standards.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Thank all patrons for patronizing the outlet upon their departure.
- Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area.
- Report any complaints, incidents or other irregularities to management.
Requirements:
- Secondary / High school education.
- Good reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
Competencies:
- Good communication and customer contact skills.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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