Guest Relations Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled Guest Relations Manager to join our team at AccorHotel. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.
Key Responsibilities:
- Conduct daily briefings to ensure that all team members are aware of the day's tasks and objectives.
- Supervise team members to ensure that all tasks are completed on time and to a high standard.
- Build strong relationships with guests and handle any complaints or issues in a professional and efficient manner.
- Manage the administration of the outlet, including cash handling and company policies.
- Maintain accurate records and reports, including communication logs and supply levels.
- Ensure that the outlet is clean and compliant with health and safety regulations.
- Develop and maintain staff training programs to improve skills and knowledge.
- Prepare and manage staff schedules to meet business needs.
- Monitor and control costs to ensure that they are in line with budget.
Requirements:
- Diploma or degree in a relevant field, preferably with certification in Food and Beverage.
- Excellent communication and interpersonal skills.
- Ability to speak multiple languages is an advantage.
- Minimum 2 years of experience in a supervisory role.
- Good working knowledge of MS Office applications.
Working Conditions:
This is a full-time position that requires a high level of energy and commitment. The successful candidate will be required to work a variety of shifts, including evenings and weekends.
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