Customer Support Specialist

5 days ago

Pune, Maharashtra, India PRGX Global, Inc Full time
Job Title: Customer Support Specialist - Correspondence Analyst

At PRGX Global, Inc, we are seeking a highly skilled CORRESPONDENCE ANALYST to join our team. This role requires excellent communication skills and the ability to work effectively in a fast-paced environment.

About the Role:

This position is responsible for providing top-notch customer support services to clients across various industries. The successful candidate will be the first point of contact for all non-technical queries related to vendor correspondence management operations.

The key responsibilities include:

  • Responding to emails from customers (clients and suppliers) through a ticketing system regarding claims raised against them.
  • Auditing and analyzing issues to communicate information effectively and precisely to vendors.
  • Working closely with customers to track, record, and document help desk requests and issues in the ticketing system.
  • Escalating support requests to concerned personnel as necessary following established procedures.
  • Building and managing a close working relationship with service owners, 2nd level support, and 3rd level support teams.
  • Addressing and resolving basic incidents and requests; logging all incidents and requests; engaging appropriate service resources to resolve incidents beyond Level 1 scope or responsibility.
  • Managing L1 support priorities, completing tasks within given time frames, and meeting expected quality standards.
  • Providing single-point-of-contact for customers and building stakeholders' trust.

Requirements:

To succeed in this role, you will need:

  • Excellent command of English and German languages with strong written and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work under pressure and maintain quality of service delivery within SLAs and KPIs.
  • Bachelor's degree in Business Administration or a related field with specialization in German language.
  • German language certification and proficiency level of B2 or higher (C1 or C2 preferred).
  • Experience in customer support roles, preferably with accounts payable exposure.
  • Flexibility to adapt to changing priorities and shifting deadlines.

What We Offer:

We offer a competitive salary range of $55,000 - $70,000 per annum, depending on experience and qualifications. In addition to a comprehensive benefits package, we provide opportunities for professional growth and development within a dynamic organization.

Benefits:

  • Comprehensive health insurance and retirement savings plan.
  • Flexible work arrangements and remote work options.
  • Ongoing training and professional development programs.
  • Mentorship opportunities from experienced colleagues.
  • An inclusive and supportive work environment that values diversity and teamwork.

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