Retail Training Professional

2 weeks ago

Erode, Tamil Nadu, India beBeeProfessional Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

The role of the Retail Trainer involves delivering and implementing training programs to enhance customer service, product knowledge, and sales techniques across multiple stores within a specific region.

Main Responsibilities
  • Training Delivery:
    • Conduct engaging workshops for store teams on customer service, product knowledge, and sales techniques.
    • Implement role-playing exercises, simulations, and on-the-job coaching.
    • Provide real-time feedback to employees to improve performance.
  • Onboarding & Development:
    • Collaborate with Store Managers and Champions to onboard new hires quickly and effectively.
    • Assist in developing leadership skills to create a pipeline of high-performing employees.
  • Performance Monitoring & Feedback:
    • Track training effectiveness using metrics such as NPS, conversion rates, and customer feedback.
    • Conduct one-on-one coaching and team feedback sessions to address skill gaps.
    • Help stores achieve their sales and customer service goals.
  • Store Visits & Audits:
    • Visit stores regularly to observe customer interactions and provide real-time coaching.
    • Conduct store audits to ensure consistency and adherence to company standards.
    • Identify top-performing employees and recommend them for promotions or advanced training programs.
Required Skills & Qualifications
  • Experience: 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region.
What's in it for You?
  • Direct impact on enhancing customer experience.
  • Opportunity to work in a dynamic, fast-paced retail environment.
  • Competitive salary, performance bonuses, and growth opportunities.

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