Customer Experience Expert

4 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 18,00,000 - ₹ 23,00,000
Unlock Exceptional Customer Service

Delivering outstanding customer service and operational excellence is crucial in today's fast-paced business environment. If you want to be instrumental in delivering exceptional customer experiences and driving operational efficiency, this role is for you.

As a Client Service Delivery Analyst, you will play a pivotal role in our service center operations, providing top-notch customer service and support. Your responsibilities will include addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to enhance client relationships based on their needs.

You will apply your knowledge of products and services to resolve complex issues and improve client satisfaction. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be essential in achieving operational objectives.

Your role will also involve collaborating with internal stakeholders, mitigating conflicts, and maintaining a keen awareness of fraud prevention strategies.

Key Responsibilities:

  • Process client transactions accurately and efficiently, leveraging your developing knowledge of products and services.
  • Address client inquiries and troubleshoot issues, applying your understanding of operating procedures and your developing skills in digital literacy and process automation.
  • Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and minimize stakeholder impact.

Requirements:

  • Knowledge or equivalent expertise in customer service operations, focusing on transaction processing and troubleshooting.
  • Demonstrated ability to establish productive working relationships with internal stakeholders, driving mutually beneficial outcomes.
  • Experience in using problem-solving techniques to identify and resolve complex issues, improving operational efficiency.

Preferred Qualifications:

  • Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
  • Ability to drive continuous improvement initiatives to ensure high-quality client experiences.
  • Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.

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