Operational Excellence Leader

20 hours ago

Mumbai, Maharashtra, India beBeeCity Full time

**Job Title:** City Operations Manager

We are seeking an experienced professional to lead our city-level operations, driving growth and profitability while ensuring excellent customer experience.

  1. Job Description:
  • Oversee end-to-end operations for all outlets in the region, ensuring adherence to brand standards and quality control measures.
  • Lead and manage field operations, human resources, training, and maintenance functions across the city.
  • Build and nurture high-performing teams with a culture of ownership, accountability, and excellence.
P&L Ownership & Financial Accountability:
  • Take full ownership of the city's Profit & Loss (P&L), ensuring revenue targets, margin improvements, and cost controls are consistently met.
  • Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.
  • Monitor financial metrics regularly and present actionable insights to leadership.
Customer Experience & Quality Assurance:
  • Maintain top-tier customer service with excellent product ratings, consistent service speed, and food quality standards across all stores.
  • Analyze customer feedback and implement actionable operational improvements.
  • Regularly audit stores for compliance, hygiene, and service standards.
Data Analysis & Decision-Making:
  • Leverage operational and financial data to identify performance gaps, trends, and opportunities.
  • Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.
  • Analyze and track dashboards and KPIs to support informed decision-making and strategic planning.
Expansion & Growth:
  • Partner with leadership to drive city-level growth and new store launches.
  • Ensure seamless operational readiness and post-launch performance stabilization.
Required Skills and Qualifications:
  • Graduate in Business, Hospitality, or Operations Management.
  • 8-15 years of experience in QSR, casual dining, or retail operations.
  • Proven expertise in managing multi-outlet operations of a city, with strong P&L and data-driven management skills.
Benefits:
  • Impact at Scale – Your work will directly shape the careers of hundreds of team members.
  • Fast Growth, Fast Learning – Be part of a brand in expansion mode.
  • Creative Freedom – Build the city team and process your way, with leadership support.
  • Purpose & Pride – Join a team obsessed with quality, customer delight, and making QSR exciting again.
Key Requirements:
  • Strong analytical skills with expertise in using data for decision-making.
  • Ownership mindset with a strong sense of accountability.
  • Excellent communication, problem-solving, and organizational abilities.
  • Ability to thrive in a fast-paced, high-growth environment.

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