Operational Excellence Leader

1 day ago

Navi Mumbai, Maharashtra, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000

Job Title: Operational Excellence Leader

Job Overview

We seek a seasoned leader to drive operational excellence and strategic growth in our organization. As an Operational Excellence Leader, you will be responsible for developing and implementing effective operational strategies, managing performance, and fostering strong client relationships.

Key Responsibilities:
  • Develop, communicate, and execute the company's operational strategy, aligning it with overall business objectives. Continuously assess and adapt the strategy to meet evolving industry dynamics.
  • Oversee the performance of various operational units, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded consistently.
  • Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery. Drive a culture of continuous improvement and quality excellence.
  • Foster strong relationships with clients, serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives.
  • Lead and inspire a diverse team of operational professionals, promoting collaboration, growth, and accountability. Provide mentorship and professional development opportunities.
  • Identify opportunities for process optimization, automation, and efficiency enhancements. Implement best practices and technology solutions to streamline operations.
Requirements
  • 7+ years in a Senior Leadership role into large businesses, out of which at least 4 years of managing multiple sites within BPO Industry in India.
  • Proven track record of driving operational efficiency, quality, and client satisfaction.
  • Strong understanding of BPO operations, industry trends, and emerging technologies.
  • Exceptional leadership, communication, and interpersonal skills.
  • Demonstrated ability to build and lead high-performing teams.
  • Strategic thinker with the ability to translate strategies into actionable plans.
  • Strong analytical and problem-solving skills.
  • Bachelors degree in Business, Operations Management, or a related field. MBA or advanced degree is preferred.

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