Lead Operational Excellence Specialist

4 days ago

Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 25,00,000

About the Role

You will be responsible for driving operational excellence in your designated regions. This involves selecting and training high-quality service partners, improving their quality through targeted initiatives and projects, and ensuring seamless execution.

Main Responsibilities:

  • Identify and develop exceptional service partners to deliver outstanding customer experiences.
  • Develop and implement strategies to improve partner quality.
  • Collaborate with cross-functional teams to drive efficient and effective execution.

Requirements:

  • A minimum of 2-4 years of experience in operational, consulting, or strategy roles.
  • Demonstrated leadership skills with the ability to influence and lead teams.
  • A strong understanding of what drives successful outcomes: expertise AND hard work.

What You Can Expect:

  • A dynamic work environment with significant autonomy and growth opportunities.
  • Closely working with top leaders who excel in operational efficiency and customer satisfaction.
  • The freedom to propose and improve processes, as we continually strive for excellence.
  • Access to our internal mobility program for career advancement within the organization.

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