Dialog Flow Specialist

1 week ago


Bengaluru, Karnataka, India Epicenter Technology Pvt Ltd Full time
Role Summary

We are seeking a highly skilled Dialog Flow Specialist to join our team at Epicenter Technology Pvt Ltd. As a key member of our organization, you will be responsible for designing and implementing conversational AI solutions on the Google Cloud Contact Centre AI (CCAI) platform.

We are looking for an experienced professional with a strong background in AI development, particularly in Dialog Flow and Virtual Agent technologies. If you have a passion for creating innovative solutions that drive business outcomes, we encourage you to apply.

About the Role

This is a challenging yet rewarding role that requires a unique blend of technical expertise, business acumen, and creativity. As a Dialog Flow Specialist, you will work closely with our sales, presales, and customer teams to understand their needs and deliver tailored solutions that meet their objectives.

You will be responsible for designing and implementing conversational AI solutions that integrate with our customer's existing systems, including CRM and other backend applications. This includes developing chat and voice bots across multiple industries, such as healthcare, banking, and telecom, to drive tangible outcomes like increased call deflection to virtual agents and reduced agent operations costs.

We estimate the salary for this role to be around ₹1,200,000 - ₹1,800,000 per annum, depending on your experience and qualifications.

Key Responsibilities

- Design and implement conversational AI solutions on the Google CCAI platform
- Integrate AI solutions with customer's existing systems, including CRM and other backend applications
- Develop chat and voice bots across multiple industries to drive business outcomes
- Collaborate with sales, presales, and customer teams to understand their needs and deliver tailored solutions

Requirements

- Bachelor's degree in computer science or related field
- 3-5+ years of experience in AI development, particularly in Dialog Flow and Virtual Agent technologies
- Strong understanding of AI concepts, including natural language processing and machine learning
- Excellent problem-solving skills and ability to work independently
- Good communication and collaboration skills

What We Offer

- Competitive salary range: ₹1,200,000 - ₹1,800,000 per annum
- Opportunity to work with a leading technology company
- Collaborative and dynamic work environment
- Professional growth and development opportunities

How to Apply

If you are a motivated and talented individual with a passion for conversational AI, we encourage you to apply for this exciting opportunity.

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